![]() ![]() The OIT Help Desk can be reached at or 20. If you find yourself traveling and unable to authenticate or register a new device, the OIT Help Desk has several methods that they can use to provide you access to your AU accounts. Regions with noteworthy advisories on using Duo are as follows: The Duo Mobile app can be installed on one device, and carried with you from country to country without ever needing to re-enroll. SMS- and call-based authentication are less recommended for our travelers, due to the inherent need to re-enroll a new phone number in each new country. Setup a new phone or swap SIM cards after arrivingįor more complete information on these options, see KB0019083: Duo Travel Guide.Setup an alternate device before departing. ![]() Bring your Duo-enrolled device with you.You cannot enroll new devices in Duo, without your existing device present. Whether you are traveling to or from the United States, if you intend to access AU resources while traveling abroad, plan your device management in advance. Note: All students, faculty, staff, and associates are required. This is a requirement for accessing many AU resources, even before arriving in the United States. Two-factor authentication has been added to Georgetown Universitys NetID sign-in process. International students, in many cases, will perform their initial enrollment in Duo while still in their home country. For the most consistent experience, the Duo Mobile app offers the most reliable means of authenticating while traveling abroad. Travelers and international account holdersĭuo is accessible in over 100 countries, allowing AU Faculty, Staff, and Students to authenticate to AU systems even while located outside of the United States. If you've changed phones, don't forget to activate Duo Mobile on your new phone. Review any devices and phone numbers you have enrolled in Duo.Be sure to reset yours if it's expiring soon. Make sure your password recovery options are setup in AU's Self-Service Password Reset tool.If you need to add a new device or change your Duo settings use the W&M Duo Management site.Existing American University account holdersĪll AU account holders must keep their account in good standing for it to remain active. ![]() You will need to d ownload the Duo Mobile App ( iOS or Android ) before or during the enrollment process. A desktop/laptop computer can not be used as the authentication device.Įnrollment from a Mobile Device You can also enroll in Duo on your mobile device! In the browser of your mobile device, go to 2f.wm.edu (the W&M Duo Management Site). We recommend you register at least two devices, like your mobile device and your office phone. Then go to our W&M Duo Management Site () to enroll.
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